Service Manager Team Analysis - The Auto Academy

"*" indicates required fields

Step 1 of 22

Name

First Last

Email*

Mobile Phone (including country code)*

Dealership

Job Title

IMPORTANT

Once you start this questionnaire DO NOT leave this page or everything you have entered will be lost. To protect against this possibility, we suggest that you take a "screen shot" from time to time. If you lose you entries you can simply email your screen shots through to us.

How long have you been in Service Management?

What previous management experience have you had?

Have you been a technician/foreman before your role in Service Management?

If so, how many years?

Do you still have a personal sales target and responsibility in your current role?

Is your Service Manager role - Branch, State, National, International or other?

Do you have a monthly target/budget responsibility in your current role?

How many people/technicians do you manage?

Do you manage any other Service Managers/Foremen? If so, how many?

Do you manage any Support People? If so how many?

Where are your technicians/foremen/people located? (Please indicate location and number e.g. Auckland 4 Melbourne 3 etc)

Where are your Service Advisors located? (Please indicate location and number if multiple sites)

What training have you had in Service Management and who paid for it? (Please specify)

What training have you had in other Management and who paid for it? (Please specify)

What is your definition of Service Management?

What are the most important functions of Service Management as you see it?

What are the major challenges (if any) that you are facing in your service management role?

How would you rate your current Service Management abilities?

Excellent - An outstanding Manager

Above Average - Doing pretty well

Average - Could do better

Below Average - Would like to do much better

Poor - Need to understand Service Management and Service Management strategies better

Please tick the box that best matches the description of how you feel about this question*

How would you rate your own willingness to change, grow and develop new skills?

Excellent - I would embrace any opportunity to learn and grow

Average - Probably only mildy interested in training, mentoring and developing new skills

Poor - Not very interested in self improvement

Please tick the box that best matches the description of how you feel about this question*

Do you have the responsibility for recruiting your own technicians/people?

What is the greatest challenge you face with your recruiting?

What is your current recruiting process?

How would you rate your current recruiting strategies and abilities?

Excellent - An outstanding recruiter

Above Average - Doing pretty well

Average - Could do better

Below Average - Would like to do much better

Poor - Need to understand recruitment and recruitment strategies better

Please tick the box that best matches the description of how you feel about this question*

What is your current process when you bring a new technician/person onboard? (e.g agreements, induction training, other training, coaching etc)

What is your view on training?

Do you see training as being part of your responsibility?

What skills training does your company currently provide for your people/technicians and who pays for it?

What Sales and Negotiating skills training do you currently do with your Service Advisors?

What training do you currently do with your technicians/people?

How would you rate your current training abilities?

Excellent - An outstanding trainer

Above Average - Doing pretty well

Average - Could do better

Below Average - Would like to be much better

Poor - Need to understand training and training procedures better

Please tick the box that best matches the description of how you feel about this question*

How would you define "coaching" and do you see it as part of your role?

What coaching do you currently do with your technicians/foremen/people?

What coaching process do you currently use with your technicians/foremen/people?

How would you rate your current coaching abilities?

Excellent - An outstanding coach

Above Average - Doing pretty well

Average - Could do better

Below Average - Would like to be much better

Poor - Need to understand coaching and coaching strategies better

Please tick the box that best matches the description of how you feel about this question*

How would you define Leadership?

Can you give some examples of current leadership strategies you employ with your people?

How would you rate your current leadership abilities?

Excellent - An outstanding leader

Above Average - Doing pretty well

Average - Could do better

Below Average - Would like to be much better

Poor - Need to understand leadership and leadership strategies better

Please tick the box that best matches the description of how you feel about this question*

What strategies do you currently use to motivate your technicians/foremen/people (and Managers if applicable)?

How would you rate your current abilities as a motivator?

Excellent - An outstanding motivator

Above Average - Doing pretty well

Average - Could do better

Below Average - Would like to be much better

Poor - Need to understand motivation and motivation strategies better

Please tick the box that best matches the description of how you feel about this question*

What are your views on team meetings/toolbox talks?

If you hold team meetings/toolbox talks, how often do you hold them and what structure do you currently employ?

If you have technicians/foremen/people at other locations (e.g other cities, interstate, overseas etc) how often do you see them and do you invlove them in your meetings?

What systems and strategies do you currently use to manage your technicians/people (and foremen/managers if applicable)?

Do you ever need to "discipline" members of your team? If so how do you currently go about this?

When someone is not performing up to expectations, what do you currently do about this?

How would you rate your current people management abilities and strategies?

Excellent - An outstanding manager of people and systems

Above Average - Doing pretty well

Average - Could do better

Below Average - Would like to be much better

Poor - Need to understand people management and other management strategies and systems better

Please tick the box that best matches the description of how you feel about this question*

Are there some particular management skills that you'd like to develop or strategies that you would like to learn?

Information about your Service Team

How well do you "read" your people? Please provide some information about each of your people. This information will be kept confidential and may be used later if you wish to obtain specific advice on strategies for dealing with, developing and getting the best possible performance out of each person. You can use a "nick name" or simply number if you prefer the person to remain totally anonymous..

Staff Member 1

Name or Nickname Staff Member 1 & Position

How long have they been with you?

How would you rate their current level of success?

Excellent - Consistenly high performer

Above Average - Doing pretty well

Average - Could do better

Poor - Needs to lift their game dramatically

Please tick the box that best matches the description of how you feel about this question*

How would you rate their attitude and motivation?

Excellent - Highly motivated

Above Average - Doing pretty well

Average - Could do better

Poor - Needs to lift their game dramatically

Please tick the box that best matches the description of how you feel about this question*

How would you rate their current skill abilities?

Excellent - Highly motivated

Above Average - Doing pretty well

Average - Could do better

Poor - Needs to lift their game dramatically

Please tick the box that best matches the description of how you feel about this question*

How would you rate their willingness to change, grow and develop new skills?

Excellent - Would embrace any opportunity to learn and grow

Above Average - May embace an opportunity to learn and grow

Average - Probably only mildly interested in learning and growing

Poor - Not very interested in self improvement

Please tick the box that best matches the description of how you feel about this question*

What skills do you feel they need to develop to be more effective? e.g time management etc

Do you have some comments you'd like to make about this person or are you having any challenges with this person? (Also where are they located?)

Staff Member 2

Name or Nickname Staff Member 2 & Position

How long have they been with you?

How would you rate their current level of success?

Excellent - Consistenly high performer

Above Average - Doing pretty well

Average - Could do better

Poor - Needs to lift their game dramatically

Please tick the box that best matches the description of how you feel about this question*

How would you rate their attitude and motivation?

Excellent - Highly motivated

Above Average - Doing pretty well

Average - Could do better

Poor - Needs to lift their game dramatically

Please tick the box that best matches the description of how you feel about this question*

How would you rate their current abilities?

Excellent - Highly motivated

Above Average - Doing pretty well

Average - Could do better

Poor - Needs to lift their game dramatically

Please tick the box that best matches the description of how you feel about this question*

How would you rate their willingness to change, grow and develop new skills?

Excellent - Would embrace any opportunity to learn and grow

Above Average - May embace an opportunity to learn and grow

Average - Probably only mildly interested in learning and growing

Poor - Not very interested in self improvement

Please tick the box that best matches the description of how you feel about this question*

What skills do you feel they need to develop to be more effective? e.g time management etc

Do you have some comments you'd like to make about this person or are you having any challenges with this person? (Also where are they located?)

Staff Member 3

Name or Nickname Staff Member 3 & Position

How long have they been with you?

How would you rate their current level of success?

Excellent - Consistenly high performer

Above Average - Doing pretty well

Average - Could do better

Poor - Needs to lift their game dramatically

Please tick the box that best matches the description of how you feel about this question*

How would you rate their attitude and motivation?

Excellent - Highly motivated

Above Average - Doing pretty well

Average - Could do better

Poor - Needs to lift their game dramatically

Please tick the box that best matches the description of how you feel about this question*

How would you rate their current abilities?

Excellent - Highly motivated

Above Average - Doing pretty well

Average - Could do better

Poor - Needs to lift their game dramatically

Please tick the box that best matches the description of how you feel about this question*

How would you rate their willingness to change, grow and develop new skills?

Excellent - Would embrace any opportunity to learn and grow

Above Average - May embace an opportunity to learn and grow

Average - Probably only mildly interested in learning and growing

Poor - Not very interested in self improvement

Please tick the box that best matches the description of how you feel about this question*

What skills do you feel they need to develop to be more effective? e.g time management etc

Do you have some comments you'd like to make about this person or are you having any challenges with this person? (Also where are they located?)

Staff Member 4

Name or Nickname Staff Member 4 & Position

How long have they been with you?

How would you rate their current level of success?

Excellent - Consistenly high performer

Above Average - Doing pretty well

Average - Could do better

Poor - Needs to lift their game dramatically

Please tick the box that best matches the description of how you feel about this question*

How would you rate their attitude and motivation?

Excellent - Highly motivated

Above Average - Doing pretty well

Average - Could do better

Poor - Needs to lift their game dramatically

Please tick the box that best matches the description of how you feel about this question*

How would you rate their current abilities?

Excellent - Highly motivated

Above Average - Doing pretty well

Average - Could do better

Poor - Needs to lift their game dramatically

Please tick the box that best matches the description of how you feel about this question*

How would you rate their willingness to change, grow and develop new skills?

Excellent - Would embrace any opportunity to learn and grow

Above Average - May embace an opportunity to learn and grow

Average - Probably only mildly interested in learning and growing

Poor - Not very interested in self improvement

Please tick the box that best matches the description of how you feel about this question*

What skills do you feel they need to develop to be more effective? e.g time management etc

Do you have some comments you'd like to make about this person or are you having any challenges with this person? (Also where are they located?)

Staff Member 5

Name or Nickname Staff Member 5 & Position

How long have they been with you?

How would you rate their current level of success?

Excellent - Consistenly high performer

Above Average - Doing pretty well

Average - Could do better

Poor - Needs to lift their game dramatically

Please tick the box that best matches the description of how you feel about this question*

How would you rate their attitude and motivation?

Excellent - Highly motivated

Above Average - Doing pretty well

Average - Could do better

Poor - Needs to lift their game dramatically

Please tick the box that best matches the description of how you feel about this question*

How would you rate their current abilities?

Excellent - Highly motivated

Above Average - Doing pretty well

Average - Could do better

Poor - Needs to lift their game dramatically

Please tick the box that best matches the description of how you feel about this question*

How would you rate their willingness to change, grow and develop new skills?

Excellent - Would embrace any opportunity to learn and grow

Above Average - May embace an opportunity to learn and grow

Average - Probably only mildly interested in learning and growing

Poor - Not very interested in self improvement

Please tick the box that best matches the description of how you feel about this question*

What skills do you feel they need to develop to be more effective? e.g time management etc

Do you have some comments you'd like to make about this person or are you having any challenges with this person? (Also where are they located?)

Staff Member 6

Name or Nickname Staff Member 6

How long have they been with you?

How would you rate their current level of success?

Excellent - Consistenly high performer

Above Average - Doing pretty well

Average - Could do better

Poor - Needs to lift their game dramatically

Please tick the box that best matches the description of how you feel about this question*

How would you rate their attitude and motivation?

Excellent - Highly motivated

Above Average - Doing pretty well

Average - Could do better

Poor - Needs to lift their game dramatically

Please tick the box that best matches the description of how you feel about this question*

How would you rate their current abilities?

Excellent - Highly motivated

Above Average - Doing pretty well

Average - Could do better

Poor - Needs to lift their game dramatically

Please tick the box that best matches the description of how you feel about this question*

How would you rate their willingness to change, grow and develop new skills?

Excellent - Would embrace any opportunity to learn and grow

Above Average - May embace an opportunity to learn and grow

Average - Probably only mildly interested in learning and growing

Poor - Not very interested in self improvement

Please tick the box that best matches the description of how you feel about this question*

What skills do you feel they need to develop to be more effective? e.g time management etc

Do you have some comments you'd like to make about this person or are you having any challenges with this person? (Also where are they located?)

Staff Member 7

Name or Nickname Staff Member 7 & Position

How long have they been with you?

How would you rate their current level of success?

Excellent - Consistenly high performer

Above Average - Doing pretty well

Average - Could do better

Poor - Needs to lift their game dramatically

Please tick the box that best matches the description of how you feel about this question*

How would you rate their attitude and motivation?

Excellent - Highly motivated

Above Average - Doing pretty well

Average - Could do better

Poor - Needs to lift their game dramatically

Please tick the box that best matches the description of how you feel about this question*

How would you rate their current abilities?

Excellent - Highly motivated

Above Average - Doing pretty well

Average - Could do better

Poor - Needs to lift their game dramatically

Please tick the box that best matches the description of how you feel about this question*

How would you rate their willingness to change, grow and develop new skills?

Excellent - Would embrace any opportunity to learn and grow

Above Average - May embace an opportunity to learn and grow

Average - Probably only mildly interested in learning and growing

Poor - Not very interested in self improvement

Please tick the box that best matches the description of how you feel about this question*

What skills do you feel they need to develop to be more effective? e.g time management etc

Do you have some comments you'd like to make about this person or are you having any challenges with this person? (Also where are they located?)

Staff Member 8

Name or Nickname Staff Member 8 & Position

How long have they been with you?

How would you rate their current level of success?

Excellent - Consistenly high performer

Above Average - Doing pretty well

Average - Could do better

Poor - Needs to lift their game dramatically

Please tick the box that best matches the description of how you feel about this question*

How would you rate their attitude and motivation?

Excellent - Highly motivated

Above Average - Doing pretty well

Average - Could do better

Poor - Needs to lift their game dramatically

Please tick the box that best matches the description of how you feel about this question*

How would you rate their current abilities?

Excellent - Highly motivated

Above Average - Doing pretty well

Average - Could do better

Poor - Needs to lift their game dramatically

Please tick the box that best matches the description of how you feel about this question*

How would you rate their willingness to change, grow and develop new skills?

Excellent - Would embrace any opportunity to learn and grow

Above Average - May embace an opportunity to learn and grow

Average - Probably only mildly interested in learning and growing

Poor - Not very interested in self improvement

Please tick the box that best matches the description of how you feel about this question*

What skills do you feel they need to develop to be more effective? e.g time management etc

Do you have some comments you'd like to make about this person or are you having any challenges with this person? (Also where are they located?)

Staff Member 9

Name or Nickname Staff Member 9 & Position

How long have they been with you?

How would you rate their current level of success?

Excellent - Consistenly high performer

Above Average - Doing pretty well

Average - Could do better

Poor - Needs to lift their game dramatically

Please tick the box that best matches the description of how you feel about this question*

How would you rate their attitude and motivation?

Excellent - Highly motivated

Above Average - Doing pretty well

Average - Could do better

Poor - Needs to lift their game dramatically

Please tick the box that best matches the description of how you feel about this question*

How would you rate their current abilities?

Excellent - Highly motivated

Above Average - Doing pretty well

Average - Could do better

Poor - Needs to lift their game dramatically

Please tick the box that best matches the description of how you feel about this question*

How would you rate their willingness to change, grow and develop new skills?

Excellent - Would embrace any opportunity to learn and grow

Above Average - May embace an opportunity to learn and grow

Average - Probably only mildly interested in learning and growing

Poor - Not very interested in self improvement

Please tick the box that best matches the description of how you feel about this question*

What skills do you feel they need to develop to be more effective? e.g time management etc

Do you have some comments you'd like to make about this person or are you having any challenges with this person? (Also where are they located?)

Staff Member 10

Name or Nickname Staff Member 10 & Position

How long have they been with you?

How would you rate their current level of success?

Excellent - Consistenly high performer

Above Average - Doing pretty well

Average - Could do better

Poor - Needs to lift their game dramatically

Please tick the box that best matches the description of how you feel about this question*

How would you rate their attitude and motivation?

Excellent - Highly motivated

Above Average - Doing pretty well

Average - Could do better

Poor - Needs to lift their game dramatically

Please tick the box that best matches the description of how you feel about this question*

How would you rate their current abilities?

Excellent - Highly motivated

Above Average - Doing pretty well

Average - Could do better

Poor - Needs to lift their game dramatically

Please tick the box that best matches the description of how you feel about this question*

How would you rate their willingness to change, grow and develop new skills?

Excellent - Would embrace any opportunity to learn and grow

Above Average - May embace an opportunity to learn and grow

Average - Probably only mildly interested in learning and growing

Poor - Not very interested in self improvement

Please tick the box that best matches the description of how you feel about this question*

What skills do you feel they need to develop to be more effective? e.g time management etc

Do you have some comments you'd like to make about this person or are you having any challenges with this person? (Also where are they located?)

Are there any other service management/leadership skills you possess or other areas that you would like to comment on?

Please write your thoughts or questions here

Thank you for investing this time in your own future growth and success. We will be in touch shortly to set up a time to discuss what you have written here. The report generated here is CONFIDENTIAL.

Who organised this Confidential Assessment for you

Please enter the name of the person who organized for you to do this assessment.

Name

CAPTCHA

I have read and understood the Privacy Policy

Comments

This field is for validation purposes and should be left unchanged.